Share History

Share History displays a table of all the shared content links you generated, along with the number of times a link has been viewed.

• Overview
• How we track views
• Recopy a link you generated
• Why can’t I find a new link I generated?
• Views timeline (CSV)

Overview

The following columns display in Share History:

• Link created: The date you created the link
• Shared with: The email address(es) you entered when you generated the link
• Content shared: The content you shared. Note that the link is the regular Pepper Folio link you would use to view the content, not the unique link generated for that user.
• Views: The number of times someone viewed the unique link
• Last viewed: The last time someone viewed the content. If the value is blank, no one has viewed the link yet.
  • Tip: If you want to know the date/time for each time someone viewed a link, download the views timeline.
• Link status: Whether a link is active or expired
• Link expiration date: The date/time the link expired or will expire. Once a link expires, recipients who view the link will see an error message.
• Actions: Use this column to either expire or reactivate a link, depending on the link status.

If you use a device with a small screen, you may need to scroll within the table to see all columns. Click any column with a sort icon to sort by that column.

How we track views

Views are associated with the email address(es) you enter when you generate a link. However, views cannot be attributed to a specific person. We only know the number of times a link was viewed, not who specifically viewed the link.

For example, let’s say you copy a link and email it to one person. That person views the link once, then shares the link with a colleague. The colleague also views the link once. When you view the row in Share History, the original email address will appear with 2 views.

Similarly, if you click a link intended for a specific person, your view will be counted toward the other person.

Recopy a link you generated

If you would like to copy a link you generated for someone in the past, do the following:

1. From Share History, find the relevant share.
2. Click or tap the link in the “Content shared” column.
3. Select “Actions” in the top right.
4. Select “Share.”
5. Re-enter the email address you shared with and select “Generate link.”
6. Select “Copy.” The link will be the same as the one that was previously generated for that email.

Why can’t I find a new link I generated?

If you expected to find a link at the top of the Share History table, but it’s not there, it’s possible that you generated a link for the same content and the same person/people in the past. If that’s the case, any information about the link, such as views, will be grouped with the previous share.

Note that when you generate a link, the modal will display a message to let you know if you shared the same content with the same person/people in the past.

Views timeline (CSV)

If you would like to see a timeline of each view, navigate to Share History and in the top right, select “Download views timeline (CSV).” You will download a CSV that contains the following columns:

• View date and time (UTC): The date and time the view occurred
• Generated for: The email address you entered when you generated the link
• Content viewed (name): The name that appears in the Viewer header
• Content viewed (URL): The Pepper Folio link for the content (not the unique link you generated for the recipient)
• Version viewed: The version of the content the recipient viewed. Use this column if you would like to know whether the version changed in between views.
• Status viewed: Whether the link was active or expired when someone tried to view it
• File name: The name of the actual file. You can see this if you download a piece of content. Because recipients cannot download files, they will not see the file name.
• Region: The region for which the content was originally approved for in Pepper Flow