Why can't I vote or leave annotations on a Web Annotations workflow?

Vodori Web Annotations is a web extension that allows your team to route digital content authored in other systems through your process without requiring submitters to convert content to static formats (e.g., PDF exports or screenshots). This enables reviewers to view and interact content in its native form and layout.

A user who creates a new workflow for review starts the workflow through the extension directly from its source system using the Chrome extension. When this occurs, a "document" is created in Vodori to represent the content and a relationship is established between this document and the URL from which the workflow was started.

If you are experiencing an issue engaging with the extension where you expect to find information about a running workflow, but instead are being prompted to start a new workflow (or see a message that there are no workflows for you to start), this could mean there is an issue with the way the workflow was started or that the URL has changed since the workflow began. 

The 2 leading reasons are: 

• Vodori ignores query parameters (?, #, etc.) in URLs. So if the workflow was started from a URL containing a parameter, PFDR will not recognize this as a unique URL. This could cause a conflict when the system opens the URL associated with the workflow. 
  
   
• The URL you are accessing is different than the URL that was routed for review. Some reasons why this may occur include: 
  • The URL is behind login
  • The draft site and live site are different URLs
  • The URL has changed or been redirected
  • As you scroll the page, the URL changes due to block style content

To confirm the cause of your issue:

1. Navigate to the workflow in the Viewer. You can do this by searching for the document in the library. You will need to hit enter.
2. Once the results populate in the library, find the library card and select the "⁝" icon that show when you hover over the card
   
3. Select the 'Open in the Viewer' option
   
4. Once in the viewer, navigate to the details tab to locate the URL. Confirm the URL:
   1. Doesn't have query parameters (&, ?, # etc)
   2. Paste the URL in a new tab to confirm if you need credentials to access this. It may appear like the below or another login screen unrelated to Vodori. If the URL is behind a login, you will need access to view the routed workflow:
5. Contact your Content Owner or Initiator to ensure you are accessing the correct URL if the above two cases are false. Once confirmed, navigate to the URL and access the Web Annotations extension to continue your review progress.