Initial launch training
Pepper Flow training is planned and included as part of every implementation project. Our standard training includes instructor-led training conducted by Vodori for all end users planned at launch.
As additional users are added or need a refresher, customers can take advantage of our on-demand training webinar. This is typically suitable for maintaining effective onboarding for new users and provides the option for users to complete training on their own time.
New features added as part of system upgrades are introduced iteratively to minimize training needs for users. However, in the event of a major feature change or introduction, additional training assets will be provided by Vodori, such as videos, instruction guides, or an in-application tour.
If desired, customers can also work with their CSM to schedule additional Vodori-led training sessions at no added cost. These sessions can be designed to cover the full system functionality or focus on a specific feature or area of the system. This is common for larger efforts, such as the rollout of Pepper Flow to a new department or region.
Note that for Vodori-led sessions, we ask for a minimum of 5 attendees per session and a 2 week lead time (longer for larger requests). If the sessions will be in person, the customer will be responsible for covering travel expenses.