Types of notifications

Notifications keep you informed of job, document, and claim activity relevant to you, such as task assignments and updated job statuses.

You can find the list with notification types when you go to your Profile and then select Notification Preferences.

Types of notifications
Delivery channels

There are several notifications delivered based on activity in Pepper Flow.

Notification type

In-app

General notifications

A task is available to you.	✓	✓
You have a review task in an overdue job.	✓	✓
You have been assigned revisions.	✓	✓
You have been removed from a task.	✓	✓
Someone edited the assignees in a job you manage.	✓	✓
You have been removed as a collaborator in a job.	✓	✓
You have been designated as a collaborator in a job.	✓	✓
You have been assigned as a user’s delegate.	✓	✓
You have review tasks that have been waiting for you to take action for 5+ days.	✓	✓
Your delegation responsibilities have started.	✓	✓
Someone sends a reminder about a task waiting for your to take action.	✓	✓
You have been assigned a task.	✓	✓

Comments, substantiations, and supporting materials

Someone added substantiation(s) or supporting material(s) in a job you manage.	✓	✓
Someone mentioned you in a comment.	✓	✓
Someone created a substantiation or supporting material annotation in a job you manage.	✓	✓
Someone removed substantiation(s) or supporting material(s) in a job you manage.	✓	✓
Someone left a comment in a job you manage.	✓	✓
Someone edited an annotation in a thread you follow or a job you manage.	✓	✓
Someone created a reference point in a reference job you manage.	✓	✓
Someone replied to an annotation in a thread you follow or a job you manage.	✓	✓
Someone deleted a substantiation or supporting material annotation in a job you manage.	✓	✓

Job progress notifications

A job you own has completed.	✓	✓
A job you own has been canceled.	✓	✓
The claim or document in a job you own has been edited mid-review.	✓	✓
A job you own has not been completed by the target approval date.	✓	✓

Parent document notifications

The parent of a document you own has expired.	✓	✓
The parent of a document you own has a new approved version available.	✓	✓

Expiration notifications

A claim or document you own will expire 90 / 60 / 30 days.	✓	✓
A claim or document you own has expired.	✓	✓
A claim or reference document you use has expired.	✓	✓

Submissions notifications

A document is ready for FDA submission.	✓	✓
A document has been submitted to the FDA and is ready for dissemination.	✓	✓

Delivery channels

Pepper Flow sends two types of notifications:

In-app notifications

In-app notifications can be accessed from the bell icon in the main navigation. When you have new notifications, you will see a teal circle with the number of new notifications. In the menu, new notifications will be highlighted.

Click a notification to be taken to the Viewer. Delete notifications by hovering over one of them and clicking the trash icon.

Email notifications

Email notifications have two format options, editable in your notification preferences:

Immediately: Receive a notification as soon as an event has occurred.
In a daily email digest: Receive one email at 9 a.m. each day with all events from the previous 24 hours. Unlike the other notification types, the digest always includes all notification events.

Note: Check your Junk email folder to ensure that Pepper Flow emails do not get lost. You will need to move the email to your Inbox and request that your mail server does not categorize Pepper Flow emails as Junk.