Sometimes, when you use a custom font in your Microsoft Word or PowerPoint file, you may notice that the font or layout do not appear correctly in Pepper Flow. Here are some workarounds.
- About custom fonts
- Embed your fonts
- Update your company configuration
- Upload a PDF
- Other layout issues
About custom fonts
Some fonts, like Times New Roman and Verdana, are available across systems. However, when you’re designing documents, you may use custom fonts to achieve a specific style.
Custom fonts are not guaranteed to be available on all systems. When they’re not available, they’re replaced with a close match. This is usually what happens when you see a font-related issue in Pepper Flow.
You have a few options, listed below, to help fix that issue.
Embed your fonts
Microsoft Office allows you to embed fonts in your files to ensure others who view the file see it as you intended. The process to embed fonts is simple but may vary depending on your operating system and which version of Microsoft Office you’re using, so see their help documentation for instructions.
Note: Embedding fonts increases the size of your file, especially if your file uses multiple fonts and weights.
Update your company configuration
If your company uses a specific paid font, and you have the appropriate license for that font, we can update your configuration so that the font displays correctly in Pepper Flow. Talk to your customer success manager for more information.
Upload a PDF
If none of the options above work for you, save your document as a PDF. This will ensure that the document looks as you expected.
- Open your Word or PowerPoint file.
- Select File > Save as.
- Select PDF as the file format and save.
- Upload your new PDF to the Pepper Flow Viewer.
Other layout issues
- Complex elements: If you have a PDF or Illustrator file with complex vectors and gradients, you may see unexpected shapes and colors when you upload the file to Pepper Flow. Try simplifying the complex elements to avoid those issues. For example, remove some shapes or gradients to reduce complexity, or save complex elements as images before using them in your file.
- Unexpected characters: If you see unexpected characters in the highlighted text pulled into an annotation, that may be a sign that your file is corrupted. In particular, this can happen when you edit a PDF in Preview, the PDF viewer on macOS. Preview has a tendency to corrupt PDF files, so we recommend making PDF edits in Adobe Acrobat instead.
- If all else fails, there may be an issue with the way the PDF was saved. Try making a minor change, re-saving the file, and re-uploading it into Pepper Flow.
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